Mobile / Live
This policy tells you exactly what data wln63 collects when you access your account, make a transaction through Maya, InstaPay or PESONet, or browse the lobby — and how we keep that data secure. Availability of our services depends on local law and eligible regions in the Philippines.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the credentials you use to log in. When you initiate a transaction through Maya, InstaPay or PESONet, we record transaction identifiers and amounts so your wallet history stays accurate and verifiable in your account dashboard. We do not store full payment credentials on our servers; those details pass through the payment rails you choose and are governed by the policies of those services. We also collect session data — pages visited, device type, and interaction timestamps — to keep the account experience working correctly on mobile. This data helps us resolve account issues and understand how the lobby is used. We do not sell your personal data to third parties for marketing. Data shared with service providers is limited to what they need to deliver the specific function — payment processing, account verification or customer support. Where local law requires it, we comply with applicable data protection obligations for Philippines-eligible members. Access to the platform, and the scope of data handling that comes with it, depends on local law and the region from which you access your account.
Transaction IDs from Maya transfers are logged in your account wallet history. We do not retain full card or wallet credentials beyond what the payment rail requires.
InstaPay transfer references appear in your account transaction log. These records help you reconcile deposits and support any account query you raise with us.
PESONet transfer data is recorded at the point of settlement. Your account dashboard reflects confirmed amounts; contact support if a transfer does not appear within the expected window.
We collect device type and session timestamps to maintain account functionality on mobile. This data is not shared with advertisers and is retained only as long as operationally necessary.
This policy applies to data we collect directly through wln63 — your account registration, wallet activity and in-session behaviour. It does not extend to third-party services you reach through links on the site, or to payment providers whose own privacy terms govern the data they hold. Understanding the boundary helps you know who to contact when a question arises.
Data collected when you log in — credentials, device identifiers, session timestamps — is covered by this policy. We use it only to authenticate your session and protect your account from unauthorised access.
Transaction records for Maya, InstaPay and PESONet transfers made through your account are within this policy's scope. The payment provider's own policy governs data on their side of the transfer.
Pages you visit, games you open and time spent in the lobby are logged as session data. We use this to keep navigation working correctly, not to profile you for advertising.
Links to external services — including payment apps, game studios or support tools outside wln63 — are outside this policy. Once you leave our platform, the third party's terms apply and we have no control over that data handling.
You have concrete options when it comes to the data we hold. If you want to see what information we have on file, you can raise a data access request through the support channel. If any detail is incorrect — your contact number, registered email or account name — you can update it directly from the account settings page after login, or ask support to make the correction if the field is locked. Where applicable under local law, you may also request that we delete data we no longer need to hold. We review such requests on a case-by-case basis and respond within a reasonable period. If you have a concern about how a specific piece of data was collected or used, the support team is the right first contact — open a ticket and describe the data type and the concern, and we will follow up with a clear answer. None of these actions require you to close your account, and raising a question does not affect your access to the lobby.
Submit a data access request via the support channel. We will confirm what account and transaction data we hold against your profile.
Editable fields — email, contact number — are accessible in account settings after login. Locked fields can be corrected by contacting support with the right documentation.
Open a support ticket and describe your concern clearly. Include the data type — for example, a specific transaction record or session log — and we will respond with a direct answer.
Where local law permits, you can ask us to remove data we no longer need to retain. We review each request individually and notify you of the outcome.
If a section of this policy raises a question, or if you need to act on any of the rights described above, the support team is the right place to start. You can reach us through live chat from your account dashboard, by email, or through the in-app support form. Describe your concern specifically — including the data type or transaction reference — so the team can respond without having to ask for follow-up details.
Open the chat widget from your account dashboard after login. It connects you directly to the support team for account and data questions.
Send a detailed message to the support address listed in your account settings. Include your registered email and a description of the data concern so the team can locate your record quickly.
The support form inside the app or mobile browser lets you attach a transaction reference or screenshot. Use this when your query relates to a specific wallet entry or account log.
Account security and data retention practices are built into every layer of how the platform operates. Cookies are used to maintain your session state and remember your last lobby position — you can manage cookie preferences through your browser settings, and clearing them will require you to log in again on your next visit. Account data is retained for as long as your account remains active and for the period required by applicable rules after closure. You can request a summary of what we hold at any time through support.
Your login session is protected by standard encryption in transit. We do not store passwords in plain text. If you suspect unauthorised access, change your password from account settings immediately and contact support.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No advertising cookies are set by us. Browser-level cookie controls let you manage or clear these at any time.
We keep account and transaction records for the period needed to support your account and meet applicable obligations. After account closure, data is retained only as long as required, then removed.
To update, query or request removal of data, open a support ticket from your account dashboard. Include your registered email and a clear description so the team can locate and act on your request without delay.
These are the questions we hear most from account holders about how their data is collected, stored and managed. If your question is not here, the support team can answer it directly.
We collect the details you enter during registration — your name, email address and contact number — along with the device and session data generated when you access the account. Payment identifiers from Maya, InstaPay or PESONet transfers are also logged in your transaction history.
We share data only with service providers who need it to perform a specific function — payment processing, account verification or support. We do not sell your data to advertisers or unrelated third parties. Each provider is given only the data their function requires.
Raise a data access request through the support channel — live chat, email or the in-app form. Include your registered email and specify what you are looking for. The team will confirm the data we hold and how it is used in your account.
Yes. Editable fields like your email and contact number can be updated from the account settings page after login. If the field is locked, contact support with the correct detail and any documentation needed to verify the change.
Account and transaction records are kept for as long as your account is active and for any period required after closure by applicable rules. Once that period ends, the data is removed. You can ask about specific records through the support channel.
We use session and functional cookies to keep you logged in and to remember your position in the lobby. These are not advertising cookies. You can clear or manage them through your browser settings at any time — doing so will require you to log in again on your next visit.